Job Description

Lake Superior Community Health Center (LSCHC) is seeking a medical receptionist at the Superior, WI office. The medical receptionist greets clients of all ages and/or their representatives and obtains all pertinent information needed to complete the intake record. Reviews and verifies all third-party payer information by making contact with payers or verify information through on-line verification tools regarding coverage and benefits. Posts dental charges and payments.

• Pay range: $14.50-$17.55

Job Qualifications:

• High school graduate or GED
• Experience in healthcare business operations, preferred
• Experience with insurance verification, billing and/or processing payer information, preferred

Job Knowledge, Skills and Abilities:

• Computer and Microsoft Office software knowledge
• High level of customer services skills, tact and diplomacy
• Knowledge of healthcare and dental practices
• Excellent oral and written communication skills
• Strong ability to organize and prioritize work
• Demonstrates ability to consistently achieve a high level of accuracy and attention to detail
• Ability to work under stressful conditions

Functions and Responsibilities:

• Obtain all pertinent clients intake information
  • Greet clients of all ages and obtains all pertinent information to ensure accurate capture of data for billing and reporting purposes
  • Explains all forms requiring completion to the client or their representative
  • Schedules client appointments according to department procedure
• Verifies all third-party payer
  • Identifies client's insurance company or managed care plan and benefit eligibility
  • Provides insurance company with required information
  • Ensures clients are eligible for services prior to treatment
• Responds to incoming customer calls
  • Answers questions and/or refers calls to appropriate staff
  • Takes messages, when appropriate
  • Schedules appointments according to procedure
• Clerical responsibilities
  • Reminds clients of appointment by calling the day before the appointment
  • Scans forms into Centricity
  • Ensures demographic information is up-to-date and accurate
  • Verify insurance prior to treatment and update chart
  • Faxes prescriptions to pharmacy as directed by dentist
  • Performs Release of Information duties
  • Maintains patient waiting list, denture waiting list, new patient tracking, and referral tracking spreadsheets

• Client billing and collections
  • Collect client co-payment
  • Post charges into billing system after encounter
  • Post payments into accounts receivable upon receipt
  • Daily reconciles Day Sheet
• Participates with the medical team to make sure patients are seen efficiently
• Miscellaneous Duties
  • Responsible for personal compliance with LSCHC
  • Maintains patient confidentiality
  • Other duties as assigned
  • Communicates with all other staff members

Physical Demands

• Prolonged periods of sitting
• Frequent bending and squatting
• Extensive keyboarding and phone reception
• Work under stressful conditions may be required

LSCHC offers excellent wages and a comprehensive benefit plan. LSCHC is an equal opportunity employer.
Fill out an LSCHC application and submit, along with resume to: lschhumanresources@lschc.org; or mail to: LSCHC, 4325 Grand Ave, Duluth, MN 55807.

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