IT Service Desk Technician, Tier 1 Job at Anchor Point IT Solutions, Santa Barbara, CA

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  • Anchor Point IT Solutions
  • Santa Barbara, CA

Job Description

Salary: $43,680 - 64,480 per year Requirements:

  • Strong problem-solving skills and a passion for working with people.
  • 1-2 years of experience in the IT sector as a consultant or in an IT department.
  • Certifications in CompTIA Network +, Mac OSX, Windows 11, Windows Server Active Directory, and Entra are advantageous.
  • Prior experience in a Managed Service Provider (MSP) environment and help desk support is preferred.
  • Familiarity with Microsoft 365 is a plus.
Responsibilities:
  • Deliver technical assistance and support to Anchor Point clients via phone and email.
  • Travel to client locations to provide hands-on support as needed.
  • Address Tier 1 and Tier 2 technical issues while managing service request queues and documenting time effectively.
  • Oversee the implementation of various IT projects, including those involving Mac and Windows operating systems, cloud services, network printers, wireless solutions, and networking hardware.
  • Attend our Santa Barbara Headquarters two times a week.
Technologies:
  • Active Directory
  • Cloud
  • Hardware
  • Support
  • Microsoft 365
  • Network
  • Windows
  • Office 365
  • DevOps
  • Excel
  • Spark

More:

At Anchor Point IT Solutions, we pride ourselves on being a vibrant and expanding IT company that values learning and career growth. We offer a dynamic work culture along with comprehensive benefits, including health insurance, retirement plans, and flexible scheduling. Our team is committed to fostering a diverse and inclusive environment that welcomes individuals from all backgrounds. Join us in Santa Barbara, CA, and be part of a team that celebrates creativity and innovation!

last updated 15 week of 2026

Job Tags

Full time, Work at office, Flexible hours

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