Job Description

Role Description

We are seeking an experienced Senior Microsoft Dynamics 365 Developer to support enterprise Customer Service modernization initiatives for the Department of Veterans Affairs. This role is ideal for an experienced Dynamics professional who enjoys designing enterprise CRM solutions, mentoring developers, solving complex technical challenges, and delivering secure, scalable Microsoft Dynamics 365 applications.

Working closely with architects, business analysts, developers, and government stakeholders, you'll help modernize mission-critical CRM capabilities that directly support Veterans across the country.

Mission Impact

Your work will directly contribute to the modernization of Department of Veterans Affairs customer service platforms by delivering secure, scalable Microsoft Dynamics 365 solutions that improve operational efficiency, automation, and Veteran engagement.

What You'll Do

• Microsoft Dynamics 365 Solution Development:
  • Design, develop, customize, and enhance Microsoft Dynamics 365 Customer Service applications.
  • Develop custom plugins, workflows, business rules, forms, entities, and automation.
  • Configure Dynamics modules to support evolving business and operational requirements.
• Enterprise Integration:
  • Integrate Microsoft Dynamics 365 with enterprise systems using REST APIs, web services, Azure Logic Apps, Power Automate, and Microsoft Dataverse.
  • Design scalable integration solutions supporting enterprise CRM modernization.
• Technical Leadership:
  • Collaborate with architects, business analysts, developers, and stakeholders to translate business requirements into technical solutions.
  • Mentor junior developers and promote Microsoft development best practices.
  • Participate in solution design, code reviews, and technical planning.
• Solution Delivery:
  • Support unit testing, User Acceptance Testing (UAT), production deployments, and release management.
  • Troubleshoot production issues and implement long-term technical improvements.
  • Optimize application performance and maintain enterprise CRM stability.
• Documentation & Continuous Improvement:
  • Develop technical documentation, solution designs, and operational procedures.
  • Ensure compliance with Microsoft development standards and security best practices.
  • Promote continuous improvement through reusable development patterns and automation.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or related discipline (or equivalent professional experience).
• Minimum five (5) years of hands-on Microsoft Dynamics 365 Customer Service development experience.
• Seven (7)+ years of overall Information Technology experience.
• Extensive experience developing enterprise CRM customizations, plugins, workflows, integrations, and automation solutions.
• Strong experience with several of the following:
  • Microsoft Dynamics 365 Customer Service
  • C#
  • .NET
  • JavaScript
  • Microsoft Dataverse
  • Power Apps
  • Power Automate
  • REST APIs
  • Web Services
  • Azure Logic Apps
  • Azure Functions
  • Microsoft Azure
  • CRM Configuration
  • Solution Deployment
  • Technical Troubleshooting
  • Performance Optimization

Preferred Qualifications

• Experience with one or more of the following is highly desirable:
  • Federal Experience
  • Department of Veterans Affairs
  • Federal Government CRM modernization
  • Government digital transformation initiatives
  • Microsoft Technologies
  • Microsoft Dynamics 365 Certifications
  • Power Platform Certifications
  • Azure Services
  • Azure DevOps
• Additional Experience:
  • Data Migration
  • ETL Processes
  • DevOps
  • CI/CD
  • Agile / Scrum
  • Enterprise CRM implementations within regulated environments

What Makes Someone Successful

• Technical leaders
• Strong communicators
• Solution-oriented problem solvers
• Collaborative teammates
• Customer-focused
• Passionate about enterprise application modernization

Why Join This Team

This opportunity allows you to help modernize one of the nation's largest healthcare organizations while working with Microsoft Dynamics 365 technologies that directly improve services for our nation's Veterans. You'll collaborate with experienced architects, engineers, and government stakeholders while helping shape the future of enterprise CRM capabilities.

Benefits

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Military leave
• Professional training and development
• Tuition reimbursement
• Employee wellness program
• And more

Equal Employment Opportunity

We are an Equal Opportunity Employer committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

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