Job Description

General Purpose

The Sales Lead  is responsible for achieving sales and revenue goals, client loyalty and retention.  The Sales Lead accomplishes this through the leadership of the sales team and deliberate networking.

Main Job Tasks and Responsibilities

• Achieving Sales Targets

  • Plan the sales activities to achieve the annual sales targets
  • Sales Targets to be planned keeping Branch Revenue, Jobbing and Contract requirements in mind.
  • Make sure there is a prompt response to enquiries and maximum enquiries are converted into orders
  • Ensure identification of new prospects and maximum conversion of the prospects into customers
  • Ensure the sales team conducts detailed inspection and prepares quotation as per the defined guidelines
  • Review quotations regularly to ensure the Gross Margin is achieved 
  • Analyse sales trends and forecast the required changes in the plan on a monthly/weekly basis
  • Ensure New Sales Productivity target as per annual operating plan is achieved
  • Ensuring Pipeline development based on conversion % 
  • Drive by handholding/ coaching and monitor day to day activities of the Sales Team to ensure the set targets are achieved

• Customer Relationship Management

  • Achieve renewal target of the Branch
  • Encourage team members to identify the upselling opportunities to achieve the defined targets
  • Regularly visit Existing customers along with team members to maintain a good liaison
  • Ensure the Sales Team attends to customer complaints and provides required support to customers
  • Ensure the team updates on the system and other tracking documents on a regular basis.

• Develop Team

  • Conduct morning meetings to set the agenda for the day
  • Periodically review the performance of each Team Member and Conduct annual performance development review
  • Analyze sales trends and come up with development plans

• Team Administration and Monitoring Systems

  • Make sure the sales team completes all the required reports and update required apps/systems including the system.

  • Responsible for team attendance, approving leaves, sales related sign offs and sales colleague retention

  • Ensure the team adheres to the safety guidelines and conducts Site Risk Assessments (SRA) as per the set process, and completes regular inspections of PPE and vehicles for safety.

  • To ensure that the sales team is setting correct Customer expectations 

  • To ensure that the sales team collects correct information of the customer like, email address, 2 contact numbers & address with landmark are captured

  • To train the sales team to sell the visits as per system frequencies so that the Annual Template Calendars can be set for timely service delivery by the service planners

  • To share & explain the cost sheet to operations along with details of material to be used. Also share customer expectation with operations before service delivery

  • To ensure all the sales are delivered after being visible in the system for planning & execution via Service Companion. Timely punching of new sales in SRA so that sufficient lead time should be given to planners to execute the services. Service Scheduling is done in consultation with Pest and Hygiene Coordinators. No commitment to customer on service scheduling

  • Inspect and assess pest problems and Hygiene needs with precision and suggest solutions following company policy and pricing instructions.

Benefits

• Must have a minimum of 3 (three) or more years in a sales position 
• Must have at least 1 year supervisory experience
• Must have a high school diploma 5 BGCSE
• Acting Commercially - Commercially viable decision making, retaining customers, Cost efficiency
• Delivering Results - Achieving Sales Targets, Adherence to timelines
• Should be proactive in planning & organizing, composed and emphasizes on continuous self development
• Working with Others - Open, approachable, and supportive to team members and colleagues
• Functional - Technically sound, Good understanding of Business Processes (Computer competency / Pipeline / Sales Process / Safety & Compliance)
• Excellent communication and interpersonal skills.
• Technical knowledge of Hygiene and Pest products and Equipments, preferred.
• Have an ability to use mobile apps and Gmail.
• Must be 25 years old or older and hold a valid driver’s license without restrictions.

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