Job Description

The Principal Operations  Business Partner plays a critical role in driving operational rigor and execution discipline across the Product and Specialist organizations. This role is designed for a strong self‑starter who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems. 

This individual owns the operational frameworks required to track product adoption, ensure account hygiene, surface risks early, and drive accountability to outcomes. Success in this role requires sound judgment, strong problem‑solving skills, and the ability to influence cross‑functional leaders without reliance on prescriptive direction.

Key Responsibilities

• Own and drive  core operational cadences across Product and Specialist teams to review key deals, ensure effective handoffs, and improve execution quality 

• Establish and maintain  operational rigor for tracking product adoption, account health, and execution risks 

• Define, track, and drive accountability to  business KPIs , ensuring consistent performance measurement against targets 

• Lead end‑to‑end preparation for  QBR/QPRs, annual planning , and ongoing account assignment governance 

• Proactively  identify business risks, execution gaps, and friction points , surfacing issues early with data‑backed recommendations 

• Translate ambiguous problems into  clear processes, metrics, and action plans

• Partner cross‑functionally to close process gaps and drive durable solutions—not just recommendations 

• Document current‑ and future‑state processes to establish scalable playbooks and operational standards 

• Assess downstream impacts to the field organization and drive targeted communication and enablement as needed 

Qualifications

• Proven experience leading complex, cross‑functional initiatives between Product Organizations and Go‑To‑Market teams 

• Operational mindset, push for standardization and cross-team alignment, drive alignment when no natural owner exists

• Ability to frame risk and recommendations at strategic level (more advisory/trusted advisor than just data support); bridge between product strategy and field reality / tools

• Demonstrated success operating as a  self‑starter , prioritizing work effectively across multiple high‑stakes initiatives 

• Strong  problem‑solving and analytical skills , with the ability to break down complex or ambiguous issues into executable actions 

• Track record of  creating structure where none exists and improving operational discipline at scale 

• Ability to influence across multiple functions and leadership levels  without formal authority

• Data‑driven mindset with experience defining KPIs and using insights to guide leadership decisions 

• Comfortable operating in fast‑paced, high‑growth, and evolving environments  

Requirements

• Bachelor’s degree required; advanced degree a plus 

• 12+ years of progressive experience in operations, business analytics, or a related field within a technology or high‑growth environment 

• Proven success executing high‑impact initiatives that require cross‑departmental alignment 

• Strong written, verbal, and executive‑level communication skills 

• Ability to work independently with minimal oversight while partnering effectively across teams 

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

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