Job Description

Customer Service Rep II

Job Summary/Objective

• Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards

• Lift large bundles of mail, overnight packages.

• Handle time-sensitive material like confidential, urgent packages

• Participate in cross-training

• Provide copier key operator services

• Provide conference room setup

• A/V equipment setup and connectivity to laptop computers

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude

• Demonstrate flexibility in satisfying customer demands in a high volume, production environment

• Take direction from supervisor or site manager

• Maintain all logs and reporting documentation, with attention to detail

• Adhere to all safety procedures

• Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies

• Perform other tasks as assigned by supervisory team

• Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
• Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers
• Performs other duties as required
• Repetitive motion is required: may require twisting/bending/climbing
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hands and arms
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

Qualifications

Required:

• H.S. diploma or equivalent
• Ability to read, write and speak English
• Required to work at computer for long periods
• Required to stand, walk, simple grasp, reach with hand and arms.
• Required to regularly sit, talk, or hear
• Required to possess close vision and ability to focus
• Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
• Repetitive motion is required; may require twisting/bending/climbing
• May be required to lift 50 lbs. frequently

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