Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Job overview and responsibilities

Caring is one of United’s most important principles. And no one exemplifies that more than our Cargo Customer Contact Center Team, who helps our customers with everything from booking and managing our cargo bookings. This includes assisting with completing the booking reservations and answering questions about our Cargo products, QuickPak, LifeGuard, TrustUA, Temp Control, CST and so much more! Are you a people person? Then join a team that cares for our customers and makes a positive impact as we ship our products around the world every single day

• Help maintain service level standards while meeting business objectives, by answering phones and or email in a timely and professional manner
• Book all Domestic, International and QuickPak cargo shipments, for external and internal customers
• Book all Domestic, International and QuickPak cargo shipments, for external and internal customers
• Provide accurate information to customers, as it pertains to rules, regulations, rates and acceptance of all cargo products
• Provide excellent customer service to internal/external customers
• Successful individual should be detail oriented and be able to make good judgment calls when necessary
• Selling and promoting our cargo products

Qualifications

What’s needed to succeed (Minimum Qualifications)

• High school diploma or equivalent
• Excellent customer service skills required, with 2-3 years of customer service experience
• Excellent listening and communication skills and the ability to read, write and speak English fluently
• Minimum typing skills of 20 wpm
• Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays; flexibility is a must, as your work hours and days may change up to 4 times per year
• Must be able to sit and work at a computer for extended periods of time in a small cubicle area
• You will perform structured functions, such as typing information into a computer and speaking on the phone to customers, repeatedly throughout your shift
• Must be able to adhere to firm, predetermined break periods
• Other than the scheduled break and lunch periods, you will be required to be at your workstation performing applicable duties
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the positioned break and lunch periods, you will be required to be at your work station performing applicable duties.

What will help you propel from the pack (Preferred Qualifications):

• High school diploma or equivalent

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com

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