Job Description

Software R&D and Product Management Manager

Position Overview

We are seeking a dynamic Software R&D and Product Management Manager to lead the innovation, development, and lifecycle management of software solutions supporting Emergency 911 services . This role requires deep expertise in software systems for IP‑based telecommunications , spanning both back-end routing technologies and front-end user interfaces.

The ideal candidate brings proven experience guiding product strategy from concept through deployment. This leader will balance technical depth with strong product management discipline to deliver mission-critical, standards-compliant solutions that enhance public safety. The role requires a visionary thinker capable of driving cross-functional, multi-national teams to meet evolving market and regulatory demands.

Key Responsibilities

Strategic Leadership

• Define and execute the R&D roadmap for Emergency 911 software products.
• Ensure alignment with NENA i3 and other industry standards.
• Monitor emerging technologies (NG911, IP-based routing, GIS integration) and integrate them into product strategy.

Product Management

• Own end-to-end product lifecycle processes, including:
  • Market research
  • Requirements gathering
  • Roadmap planning
  • Prioritization
  • Release management
  • Post-deployment support
• Partner with stakeholders (PSAPs, carriers, government agencies) to translate operational needs into actionable product features.
• Develop business cases, pricing models, and go-to-market strategies.

R&D Oversight

• Lead cross-functional engineering teams in designing, prototyping, and delivering scalable, resilient, and standards-compliant solutions.
• Ensure interoperability testing and certification with NENA and other regulatory entities.
• Promote modern development practices such as Agile, DevOps, and CI/CD .

AI-Enabled Development & Testing

• Champion the adoption of AI-powered coding, code review, and automated testing tools.
• Drive implementation of AI-driven regression testing, defect prediction, and test generation.
• Collaborate with Data & AI teams to evaluate and integrate emerging technologies that improve product quality and developer efficiency.
• Foster a culture of innovation by piloting AI-enabled development practices and sharing best practices across teams.

Collaboration & Compliance

• Engage with industry bodies, standards committees, and technology partners to stay ahead of regulatory and technical shifts.
• Ensure products meet all federal, state, and local compliance requirements for emergency communication systems.

Innovation & Quality

• Champion innovation in areas such as:
  • Location accuracy
  • Multimedia call handling (video, text, data)
  • Cloud-native NG911 solutions
• Establish rigorous QA processes to ensure reliability in mission-critical environments.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, or related field.
• 8+ years of experience in software product development, including 3+ years in product management or R&D leadership.
• Demonstrated success delivering compliant, mission-critical software solutions.
• Strong leadership, communication, and stakeholder management skills.

Desired Skills

• Knowledge of Emergency 911 systems , NENA i3 standards, and public safety communications.
• Experience with GIS, SIP protocols, and IP-based call routing.
• Familiarity with cloud platforms (AWS, Azure, GCP) and microservices architectures.
• Ability to balance innovation with regulatory compliance and customer requirements.
• Excellent analytical and problem‑solving skills.

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