Job Description

BUDTENDER

Job Summary: As a Budtender at The Higher Collective, you will play a crucial role in providing exceptional customer service, educating clients about cannabis products, and ensuring compliance with all state and local regulations. Your knowledge, enthusiasm, and dedication to assisting customers in their cannabis journey will contribute to a positive and professional dispensary experience.

Responsibilities

• Greet and welcome customers as they enter the dispensary, creating a friendly and inviting atmosphere
• Engage with customers to understand their needs, preferences, and desired effects from cannabis products
• Provide accurate and relevant information about different strains, products, consumption methods, and potential effects
• Assist customers in making informed decisions based on their individual preferences and needs
• Operate the point-of-sale (POS) system accurately to process transactions, handle cash, and maintain proper inventory records
• Maintain an organized and clean retail space, ensuring that products are properly displayed and stocked
• Adhere to all state and local regulations regarding the sale, distribution, and possession of cannabis products
• Verify customer identification and age to ensure compliance with legal requirements
• Collaborate with other team members to ensure smooth store operations and excellent customer service
• Stay updated on industry trends, product knowledge, and changes in regulations to provide accurate and up-to-date information to customers
• Handle customer inquiries, concerns, and complaints professionally and effectively
• Uphold a high level of professionalism and confidentiality when dealing with sensitive customer information
• Assist in conducting regular inventory audits and restocking products as needed
• Participate in ongoing training and education programs related to cannabis products, safety protocols, and customer service

Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience, preferably in a retail or hospitality setting
• Strong knowledge and/or willing to learn cannabis strains, products, and consumption methods
• Familiarity with state and local cannabis regulations and compliance
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Attention to detail and accuracy when processing transactions
• Positive and enthusiastic attitude towards cannabis and its potential benefits
• Ability to maintain professionalism and integrity while working in a highly regulated industry
• Must be at least 21 years of age and eligible for employment in the cannabis industry

Physical Requirements

• Ability to stand for extended periods and move up to 20 pounds

Comfortable working in a cannabis-related environment

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